- The Customer of any Business or Industry shall be the core of value co-creation.
- TMM actions empower the Service Layer, but a seamless service management across the layers is required and targeted.
- Layer #1: The Service Layer is the Customer facing "Business as Usual" where the Value is delivered and the Service Level is sustained.
- Layer #2: The Project Layer to design and build new products and services. This is where the entreprise capabilities are upgraded.
- Layer #3: The Governance Layer rules and sponsors the enterprise strategic Projects required to achieve the Vision.
